BOARDING HOURS & COLLECTION POLICY

Boarding drop-off and collection times are strictly between: 7:00 AM – 6:30 PM

To maintain a calm and structured environment for all pets, clients must WhatsApp before arriving for drop-off or collection.

Please do not arrive at the gate without prior communication.

After-Hours Arrangements

Early or late drop-off/collection may be arranged in advance for an additional fee of R100.

DAYCARE BOOKING POLICY

Daycare is flexible and does not require advance booking.

Clients may notify us on the morning of the day if they would like their dog to attend daycare, subject to availability.

However, arrival without prior WhatsApp communication is not permitted.

This ensures: Safe and calm pack management
Proper preparation for arrivals
A smooth experience for all dogs

HEALTH & SAFETY REQUIREMENTS

To ensure a safe environment for all pets:

• All dogs must be fully vaccinated

• Dogs must be neutered/spayed

• We do not accept aggressive dogs

• Health conditions, anxiety, or behavioral concerns must be disclosed

We also kindly request that clients have a backup care option available in the event that we are unable to safely accommodate a pet due to behavioral or health-related concerns.

REFUND & CANCELLATION POLICY

Full payment is required to confirm all bookings.

All payments are non-refundable, as bookings secure dedicated space for your pet.

Cancellations:

A late cancellation is defined as cancellation made one day before the booking start date.

• Cancellations made with sufficient notice may be converted into credit for future bookings (subject to availability)

• Credit must be arranged in advance

• Late cancellations and no-shows will result in forfeiture of payment

We always aim to be fair while protecting the time and space reserved for each pet.